Contact / FAQ

Do you still have questions or couldn’t find the information you were looking for? Scroll down and check our Frequently Asked Questions (FAQ) — the answer you need might be there.

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Contact / FAQ

Are the package prices per person?

Is the Welcome Kit individual?

Can I purchase only the transfer service, without the Welcome Kit?

Can I add extra transfers to the same package?

Is the receptive transfer only for hotels?

I’ll be arriving at dawn — can I schedule the transfer and receive the Kit upon arrival?

How does the SIM card work? Which carrier is it? Does it work throughout Argentina?

Do I need to unlock the SIM card?

If the initial charge runs out, can I recharge the chip?

Can I include an extra SIM card in the Kit?

What’s the difference between the SIM card and the SUBE card in the receptive packages?

Do you make hotel reservations?

Can you send me the map and brochures in digital format before my arrival?

Is the SUBE card individual? Where can I top it up? What’s the ticket price?

In case of questions or emergencies during my trip, how can I contact someone from the agency?

Does the agency have a physical store? Can I buy tango shows and tours and pay in pesos when I arrive?

How far in advance should I make my reservation?

What time will the tango transfer pick me up at my hotel?

Do the tours pick us up and drop us off at the hotel?

After I book my tour or tango show, can I cancel? Is the amount refunded if I cancel?

Do you purchase show tickets or make restaurant reservations?

Do you sell football (soccer) match tickets?

What documentation is required for children under 18?

What’s the best neighborhood to stay in Buenos Aires?

How does currency exchange work in Buenos Aires?

Is Ondas Buenas service exclusively for Brazilians?

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